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Terms and Conditions

This is the player agreement between Ozwin Casino ("Ozwin", "we", "our") and you (the "Player"). It governs the use of the website, the casino account and every transaction conducted through them. Where a clause is followed by a Plain English summary in italics, the summary is provided as a reading aid and the formal clause prevails in case of conflict. Last updated: 2026-05-08.

1. Acceptance and Eligibility

By creating an account, you confirm that you are at least 18 years of age, legally permitted to gamble under the laws of your jurisdiction, and not a resident of any country where the use of an offshore casino is prohibited. By proceeding past registration, you agree to these Terms in full.

Plain English summary - You must be 18 or older, legally allowed to gamble, and the act of opening an account is your acceptance of these Terms.

2. Licensing

Ozwin Casino operates under a Master Gaming Licence issued by the Curacao Gaming Control Board. The licence number and licensee details are published in the website footer and available on request from [email protected]. The Curacao framework requires fund segregation, audited RNG software, AML/CTF compliance and independent dispute mediation.

Plain English summary - We are licensed in Curacao, must keep player funds separate, and our games are independently audited.

3. Account Registration and KYC

One account per individual, household, IP address or payment method. The Player must register using accurate personal details and complete identity verification before withdrawing funds. Acceptable documents are listed in our published KYC policy and include an Australian driver's licence, Australian passport or state-issued photo card, plus a proof of address dated within 90 days.

We reserve the right to require enhanced due diligence for transactions, cumulative or otherwise, exceeding A$10,000 within a 30-day period, in line with our AML/CTF obligations. Refusal to complete enhanced KYC will result in pending withdrawals being held until verification completes.

Plain English summary - One account per person and per household. Provide real ID. Big-money activity may need extra verification.

4. Deposits

Deposits may be made through the methods published on the Banking page. The Player is solely responsible for any third-party fees applied by their bank, card issuer or wallet provider. Deposits made from a payment method not registered to the Player will be reversed at the Player's cost.

The minimum and maximum deposit values per method are published on the Banking page and may be updated from time to time. Where currency conversion applies (crypto deposits), the rate at the moment of deposit is binding.

Plain English summary - Deposit using a payment method registered to you. Crypto rates lock at deposit time.

5. Withdrawals

Withdrawals are paid via PayID, bank transfer or the same crypto network used for deposit, subject to the limits published on the Banking page. The default weekly withdrawal cap across all methods is A$10,000. VIP-tier overrides may be granted in writing by the operations team.

All withdrawals undergo a pending review prior to release. The review window is up to 24 hours during business days for fiat methods and up to 24 hours for crypto, in addition to the bank-side or network-side settlement time.

The Player must withdraw to a payment method that matches the depositing method where possible. Where this is not possible (Neosurf, certain card products), Ozwin will direct the withdrawal to the Player's verified Australian bank account.

Plain English summary - Default cap is A$10,000 a week. Reviews can take up to a day. We try to send you back to where the money came from.

6. Bonuses

Bonus offers are governed by the specific terms of each promotion as published on the Promotions page, which form part of this Agreement. Common terms include:

  • Maximum stake of A$10 per spin or hand while a bonus is active.

  • Wagering requirements ranging from 25x to 60x the bonus or the deposit-plus-bonus amount.

  • Game-contribution rates: pokies 100% (or 50% on Real-Series jackpot tagged), video poker 10%, table games 5%, roulette 10%, baccarat 10%, speciality 50%.

  • Maximum cashout from no-deposit bonuses capped at A$120 unless stated otherwise.

  • Bonus expiry of 30 days from credit unless stated otherwise.

  • Restrictions on irregular play, including coordinated low-risk betting patterns designed to clear wagering with minimal exposure.

Breach of any bonus term voids the bonus and any winnings derived from it. Cashable deposit funds remain payable subject to all other Terms.

Plain English summary - Each bonus has its own rules. Don't bet over A$10 a spin while a bonus is active. Don't game the system. Pokies clear wagering fastest.

7. Game Outcomes and RNG

All game outcomes are determined by independently certified random number generators. Ozwin does not influence, alter or override individual outcomes. Disputed outcomes are settled by reference to game-server logs. Where a malfunction is identified - software error, network corruption, duplicated transaction - the affected outcomes are voided and stakes returned.

Plain English summary - Games are random and audited. Server logs settle disputes. Genuine malfunctions get refunded.

8. Prohibited Conduct

The following are prohibited and may result in account suspension, bonus and winning forfeiture, or referral to law enforcement:

  • Use of a false identity, third-party documents or stolen payment methods.

  • Multi-accounting (operating more than one Ozwin account).

  • Collusion with other Players or with Ozwin staff.

  • Use of automated software, bots or game-emulating tools.

  • Money laundering, structuring or other AML/CTF breaches.

  • Threats, harassment or abusive language directed at staff.

9. Inactive Accounts

An account with no login, deposit, wager or withdrawal activity for 12 consecutive months is deemed inactive. We will attempt to contact the Player and, if no response is received within 30 days, the balance is preserved and held subject to applicable laws. We do not deduct dormancy fees.

Plain English summary - Inactive a year, we contact you. We don't charge dormancy fees.

10. Account Closure

You may close your account at any time via the dashboard or by writing to support. Any cashable balance at the time of closure is paid out within 5 business days using a verified withdrawal method, subject to KYC and AML/CTF clearance. Pending bonus winnings are forfeited at closure unless wagering is complete.

Plain English summary - Close any time, get your cashable balance back inside 5 business days. Unfinished bonuses don't survive closure.

11. Privacy

Personal information is handled in accordance with our Privacy Policy, which is aligned with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles. The Privacy Policy is incorporated into this Agreement by reference.

12. Responsible Gambling

The tools, limits and self-exclusion options described on the Responsible Gambling page form part of this Agreement. Ozwin honours BetStop self-exclusion within 24 hours of being notified.

13. Complaints and Disputes

Complaints should be raised first with our support team via live chat or [email protected]. Unresolved matters escalate in writing to a senior support officer, then to [email protected]. If still unresolved after 30 days, the Player may refer the dispute to the Curacao Gaming Control Board, contact details provided on request.

Plain English summary - Try chat first, then senior support, then compliance, then the regulator.

14. Liability

To the fullest extent permitted by law, Ozwin's aggregate liability to a Player in connection with this Agreement is limited to the lesser of (a) the cashable balance held in the Player's account at the time of the relevant event, and (b) A$10,000. Nothing in this clause limits liability for fraud, wilful misconduct or any liability that cannot be excluded under Australian law.

15. Variation

We may update these Terms from time to time. Material changes are notified by email and by an in-product banner not less than 14 days before they take effect. Continued use of the account after the effective date constitutes acceptance.

16. Governing Law

This Agreement is governed by the laws of Curacao. Nothing in this Agreement excludes or limits any non-excludable rights you have as a consumer under Australian law.